MC-4314

**Outlook Message ID:** `AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0A79prnwa9QEuY4jHjnpAstQAE6M4s2QAA` **Open in Outlook:** (webLink unavailable — search Outlook by message ID) **From:** Saoirse Claffey <SClaffey@ASLAviationHoldings.com> **To:** Dave Andrew, Colin Grant, Elmar Conradie, Kirby Gordon **CC:** Andrew Kelly **Subject:** ch-aviation - South Africas FlySafair faces overbooking fines **Received:** 2026-05-27 18:29 SAST **Attachments:** No ## Body Saoirse (ASL Aviation Holdings, Comms Manager) forwarded a ch-aviation article on FlySafairs NCC overbooking case being referred to the National Consumer Tribunal. NCC alleges systematic overbooking violated multiple CPA provisions; potential 10% annual turnover penalty if guilty. NCC investigation covered Nov 2024 – Jan 2025, ~5,000 pax/month on overbooked flights. FlySafairs position: overbooking is expressly recognised under Section 47 CPA, globally accepted to offset no-shows; 99.98% travelled as booked, 0.02% denied boarding with alternative flights/refunds/compensation. Tribunal is appropriate forum. ## Action Required FYI / courtesy reply. ASL parent-side colleagues being kept in loop on FlySafair regulatory news (links to MC-3468 NCC airline pricing investigation). Consider a brief acknowledgement to Saoirse — no urgent action needed. *** **Correct me:** open this ticket in MC and use the Life Manager feedback buttons (Not important / Noisy sender / Noisy subject / Always surface / Wrong class / Done), or Telegram Luci: ignore like MC-XXXX, always surface MC-XXXX, noisy sender MC-XXXX, noisy subject MC-XXXX, or wrong MC-XXXX. Rules write to ~/workspace/data/life-manager/config.yaml; safety keywords (safety/incident/urgent/safair/casa/sacaa/legal/d4h/etc.) block silence rules unless --force.